Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 1–2 business days after payment confirmation, ensuring fast order fulfillment and minimal waiting time for customers to receive their items promptly.
International Shipping & Delivery Time
Our standard international delivery typically arrives within 5–14 days. The delivery timeframe may vary slightly depending on different shipping destinations and local logistics conditions. Customers can select the rush shipping option at checkout for expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly displayed at checkout before payment, with absolutely no hidden fees.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All such charges are the full responsibility of the order recipient. We recommend reviewing your local import regulations prior to placing an order to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials suitable for fresh goods to keep your items safe and well-protected during transit.
For high-value orders, we offer optional shipping insurance at checkout, providing reliable protection and extra peace of mind for your shipments.
Delivery Inspection & After-Sales Service
Upon delivery, please carefully inspect the outer packaging. If you notice any damage, leakage, or severe deformation, take photos as valid evidence, refuse to sign for the package, and contact us immediately.
If any product defects or quality issues are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange appropriate return, exchange, or other reasonable solutions.
Customer Support
If you have any questions about shipping, customs rules, or the delivery process, our professional customer support team is always available to assist you. Feel free to reach out anytime for prompt guidance via email: support@sienctro.shop or phone: 0423 456 789.
Thank you for choosing SIENNA DOYLE! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.